Let's just say I sell a rig, which is based on a set of specs that is agreed to by contract.
As a salesman, to promote customer satisfaction, some changes can be made to keep the customer happy even if a little bit of a loss is taken on my end.
However, at some point - the demands of a customer exceed my goodwill, and they have to pay for changes made. After all, no business can sell a good for a loss and expect to survive long. Only the customer won't agree to pay more for their demanded substantial changes from the contract specifications.
Stalemate. No one gives in.
Allegedly.
I don't mean to be difficult. I just didn't want to put any friends at risk that I sometimes read into their comments more than I probably should when we talk shop. This is my hypothesis on the situation from speaking to a number of people from various sides on the issue.
As a salesman, to promote customer satisfaction, some changes can be made to keep the customer happy even if a little bit of a loss is taken on my end.
However, at some point - the demands of a customer exceed my goodwill, and they have to pay for changes made. After all, no business can sell a good for a loss and expect to survive long. Only the customer won't agree to pay more for their demanded substantial changes from the contract specifications.
Stalemate. No one gives in.
Allegedly.
I don't mean to be difficult. I just didn't want to put any friends at risk that I sometimes read into their comments more than I probably should when we talk shop. This is my hypothesis on the situation from speaking to a number of people from various sides on the issue.
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